This Shipping Policy explains how orders placed through baman-shop.com are prepared and delivered. Please review the information below before completing your purchase. Delivery options, charges, and estimated timeframes will be shown at checkout or confirmed before an order is finalised.
1. Order Processing
Orders are processed after the required payment has been confirmed and the order details have been reviewed. Processing times may vary depending on product availability, order volume, public holidays, and other operational factors. An order confirmation does not necessarily mean that the order has been dispatched.
If an item is unavailable or additional information is needed to process your order, we may contact you using the details supplied at checkout. Please ensure your phone number and delivery address are accurate.
2. Delivery Locations
Delivery availability depends on the destination and the delivery options available for the products ordered. Any locations or delivery options we can currently serve will be displayed at checkout or confirmed before the order is finalised. Please do not assume that delivery is available to a particular location until it has been confirmed.
3. Delivery Fees
Delivery fees, where applicable, depend on factors such as the delivery address, order size, product type, and delivery method. The applicable fee will be shown at checkout or communicated to you before the order is confirmed. If a fee changes because you request a delivery-address or delivery-method change, we will communicate the revised cost before proceeding.
Free delivery is available only where it is expressly stated for an eligible order or promotion.
4. Estimated Delivery Times
Estimated delivery times will be provided at checkout or confirmed before the order is finalised, where available. These estimates are provided as a guide and are not guaranteed unless expressly stated. Delivery may take longer during busy periods, public holidays, severe weather, traffic disruptions, security incidents, or other circumstances outside our reasonable control.
If there is a significant delay, we will take reasonable steps to provide an update using the contact details supplied with the order.
5. Dispatch and Tracking
Where tracking is available, tracking details or delivery updates will be provided after dispatch. Some delivery methods may not offer live tracking. If you have a question about the status of an order, please contact us using the phone number listed in the Contact section below and provide your order reference.
6. Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address, a reachable phone number, and any necessary delivery instructions. baman-shop.com is not responsible for delays caused by incorrect or incomplete information supplied by the customer, subject to any responsibilities imposed by applicable law.
If you need to correct your address after placing an order, contact us as soon as possible. Changes may not be possible once an order has been packed or dispatched, and additional charges may apply if the delivery provider charges for redirection or re-delivery.
7. Receiving Your Order
Please ensure that someone is available to receive the order at the delivery address. The delivery provider may contact you to coordinate delivery. Depending on the delivery service, the recipient may be asked to confirm receipt or provide an appropriate delivery code.
If delivery cannot be completed because no recipient is available, the address is inaccessible, or the recipient cannot be reached, the delivery provider may arrange another attempt or return the parcel to us. Any applicable re-delivery or return charges will be communicated before they are applied.
8. Damaged, Incorrect, or Missing Items
Please inspect your order as soon as reasonably possible after delivery. If an item appears damaged, incorrect, or incomplete, contact us promptly with your order reference and a description of the issue. Photographs of the outer packaging and product may help us assess the matter. We will review the report and explain the available next steps under our Returns and Refunds Policy and applicable law.
9. Lost or Delayed Deliveries
If your order has not arrived within the estimated delivery period, contact us with your order reference so that we can investigate with the delivery provider. We will take reasonable steps to establish the status of the shipment and explain the available resolution.
10. Order Cancellation
If you wish to cancel an order before dispatch, contact us as soon as possible. We will confirm whether cancellation is still possible. Once an order has been dispatched, cancellation may no longer be available; you may instead need to follow the applicable Returns and Refunds Policy. Any refund due will be handled in accordance with that policy and applicable law.
11. Events Outside Our Control
Delivery may be disrupted by events beyond our reasonable control, including severe weather, transport interruptions, public emergencies, government restrictions, security incidents, or service-provider disruptions. Where such events affect an order, we will take reasonable steps to communicate material updates.
12. Contact Us
For shipping, delivery, or order-status enquiries, contact baman-shop.com using the following details:
Website: https://baman-shop.com
Phone: +234 803 951 0062
Address: 3, Ayo Babatunde Crescent, Ikate Elegushi, Lekki, Lagos, Nigeria.
When contacting us, please have your order reference ready so we can assist you more efficiently.