This Returns and Refunds Policy explains how to request help if an order from baman-shop.com is damaged, incorrect, incomplete, faulty, or otherwise eligible for return or refund. It is intended to work together with our Shipping Policy and Terms and Conditions. Nothing in this policy limits any rights you may have under applicable law.
1. When You May Request a Return or Refund
You may contact us to request a review if an item arrives damaged, defective, incorrect, or incomplete, or if an order cannot be fulfilled. Other return requests may be considered according to the product listing, any return terms disclosed before purchase, and applicable law.
Eligibility and the available remedy depend on the circumstances, the condition of the product, any applicable manufacturer warranty, and legal requirements. Where a product is faulty, not as described, or otherwise covered by a mandatory legal remedy, we will not rely on this policy to remove your statutory rights.
2. Report a Problem Promptly
Please inspect your order as soon as reasonably possible after delivery. If there is a problem, contact us promptly and provide your order reference, a description of the issue, and photographs or other evidence where helpful. Reporting a problem quickly helps us investigate, including with the delivery provider, but does not reduce any rights provided by law.
3. How to Request a Return, Exchange, or Refund
To start a request:
- Contact baman-shop.com using the phone number listed in the Contact section below.
- Provide your order reference, the product name, and the reason for your request.
- Explain whether the item is damaged, defective, incorrect, incomplete, or subject to another return request.
- Provide clear photographs or other supporting information if requested and reasonably available.
- Wait for our instructions before sending any item back.
Do not send a product to an address or delivery provider unless we have provided return instructions. This helps ensure the item can be identified and assessed correctly.
4. Product Condition and Packaging
Where a return is appropriate, please keep the product, accessories, manuals, free gifts, and original packaging where reasonably possible. Do not attempt repairs or make alterations to a product that you believe is faulty before contacting us, unless necessary to prevent immediate harm or damage.
We may ask for reasonable information to assess a claim. A lack of original packaging or ordinary inspection of a product will not automatically remove rights that cannot legally be excluded.
5. Assessment and Available Resolutions
After reviewing the request, we will explain the next steps. Depending on the circumstances and applicable law, a resolution may include repair, replacement, exchange, refund, delivery of missing items, or another appropriate remedy. The available resolution may depend on stock availability, the nature of the issue, and whether the product can reasonably be repaired or replaced.
If an item is returned for inspection, we will communicate the return method and any relevant instructions before the return is arranged.
6. Refunds for Unavailable or Cancelled Orders
If we cannot fulfil an order after payment has been received, or we approve a cancellation that qualifies for a refund, we will arrange a refund of the amount due. If you request cancellation before dispatch, contact us as soon as possible. We will confirm whether cancellation is still possible. Once an order has been dispatched, cancellation may no longer be available; the request may instead need to be handled under this policy and applicable law.
7. Refund Method and Timing
Where practicable, refunds will be made using the original payment method. If that is not possible, we may agree another reasonable method with you. We will communicate the expected processing steps and timing when the refund is approved. The time it takes for funds to appear in your account may depend on the payment provider or financial institution.
We will process refunds within the period required by applicable law and the timeframe communicated for the specific case. If a refund appears delayed, contact us with your order reference.
8. Return and Delivery Costs
If an item is damaged, defective, incorrect, incomplete, or the return is otherwise required because of an issue attributable to us, we will explain the return arrangements and handle reasonable return costs in accordance with applicable law.
For a change-of-mind request or another return that is not due to an error or fault, any return delivery costs and eligibility conditions will be communicated before the return is approved. No unexpected return fee will be imposed without prior disclosure, and mandatory legal rights will apply.
9. Items That May Not Be Eligible for Change-of-Mind Returns
Some products may be unsuitable for change-of-mind returns because of their nature, including certain software, digital products, hygiene-sensitive goods, customised products, or items with tamper-evident seals. Any such restriction must be clearly disclosed before purchase and will apply only to the extent permitted by law. These restrictions do not remove remedies for products that are faulty, misdescribed, or otherwise covered by mandatory law.
10. Missing, Damaged, or Incorrect Deliveries
If an item is missing from a delivered order, arrives damaged, or is different from what you ordered, contact us promptly with your order reference and a description of the issue. Photographs of the outer packaging, shipping label, and product may help with the investigation. We will review the matter and advise whether a replacement, missing-item delivery, refund, or another remedy is appropriate.
For orders that have not arrived within the estimated delivery period, contact us so we can investigate with the delivery provider, consistent with our Shipping Policy.
11. Exchanges and Replacements
Exchanges and replacements are subject to product availability and the outcome of our assessment. If the same item is unavailable, we will discuss an appropriate alternative or refund where applicable. Any additional price or delivery charge will be explained and agreed before proceeding.
12. Manufacturer Warranties
If a product has a manufacturer’s warranty, the warranty terms supplied with the product or stated in the product listing may provide additional support. Please retain any warranty documentation and proof of purchase. A manufacturer’s warranty does not replace any consumer rights or remedies that apply under law.
13. Abuse or Fraudulent Claims
We may investigate suspected fraudulent or abusive claims and request reasonable evidence to verify a return or refund request. We will assess requests fairly and will not use this provision to deny legitimate claims or rights protected by law.
14. Contact Us
For returns, refunds, exchanges, damaged deliveries, or order issues, contact baman-shop.com:
Website: https://baman-shop.com
Phone: +234 803 951 0062
Address: 3, Ayo Babatunde Crescent, Ikate Elegushi, Lekki, Lagos, Nigeria.
Please have your order reference available when contacting us.
15. Policy Updates
We may update this policy from time to time. The latest version will be published on the website with its effective date. Changes will not remove rights that have already accrued or rights that cannot legally be changed.